FAQs

What is Flowercard?

This unique way to send fresh flowers inside beautiful personalised cards for any occasion.

Are Flowercards made from fresh flowers?

Absolutely! Imagine an exquisite fresh floral arrangement, in miniature, lovingly arranged by hand by our skilled florists and set inside a stylish presentation box, card, churn or trug, all beautifully printed with your personalised message. Each unique item is carefully packaged in a beautiful gift box and despatched from us here in the Hampshire countryside by your preferred delivery method.

How is a Flowercard made?

Every single Flowercard product is individually made to order, using freshly picked, exquisite flowers sourced from the best in the world. Flowers are arranged by hand, stem by stem and carefully secured to a sealed Oasis or floral foam base. It takes time to produce something so stunning, and so much smaller than a traditional bouquet, yet with more complexity and intricate beauty. The perfect finishing touch is your personal message printed on the card or label. The majority of our gifts are made from 100% recycled plastic and all are fully recyclable.

How do I choose my Flowercard?

For ease we have created collections of floral greetings cards by their suitability for key occasions to help you find you need quickly and easily, such as Anniversary Flowercards, Birthday, Engagement Flowercards, Wedding Flowercards, New Home Flowercards, New Baby Flowercards, Get Well Soon Flowercards and Sympathy Flowercards.

What other Gift Types do you offer?

As well as beautiful cards, we offer Flowerchurns, prearranged flowers placed in attractive, durable metal vases. Then there's Flowerboxes - like flowercards, but placed into lovely hexagonal display boxes, perfect for a table centrepiece. For rustic appeal, browse our selection of Trugs, gorgeous flowers placed in pretty keepsake baskets. And for something a little different, our oh-so-cute and quirky Teacups are perfect.

Can I personalise the Flowercard I order?

We're delighted to personalise your card with our compliments. And it's really easy to do – you can even choose the style of type for your FREE personalisation. Simply follow the step-by-step process online as you check out. All our gifts can be personalised with your own words up to 25 characters per line. 100 characters in total. You can choose from a variety of fonts and add thoughtful extras to most gifts from as little as £5.

How big is a Flowercard?

Flowercards are similar in size to a normal greetings card, Window, L Shape, Gatefold and Frame cards are approximately 21cm high x 16cm wide (8" x 6") with a beautiful miniature fresh flower arrangement displayed inside.

• Trugs are 27cm high x 27cm wide x 20cm deep (10.6" x 10.6") excluding arrangement
• Flowercard Grande are 28cm x 22cm

What other personalised gifts can I buy from Flowercard?

We now offer a range of luxury chocolate gifts. Choose from delicious Fruit Chocolates, Salted Caramel Truffles or our classic Milk Chocolates to make your gift extra special.

I want to make my gift really special. What other personalised gifts can I buy from Flowercard?

To create the wow factor, you can add a choice of carefully selected gifts to your order at checkout. These range from cute keepsakes and chocolates through to adorable plant stakes to brighten up the garden.

How are Flowercards delivered?

To protect these beautiful cards and make your gift extra special, each Flowercard is delivered in a stunning gift box. Each design is wrapped in tissue paper and sealed with a pretty sticker to keep it safe in transit. When you open the tissue, you might find that some of the flowers have moved out of the card slightly. This is normal and nothing to worry about - simply pop them back into the card and they will be absolutely fine! Find more details on our delivery page.

How long will a Flowercard last?

Every Flowercard is made with fresh flowers. You can enjoy their beauty for up to 2 weeks depending on flower types and time of year. Please ensure the Oasis or floral foam is kept moist by soaking regularly. Simply place your arrangement on your draining board or over the sink and, using a small jug, gently soak the Oasis or floral foam as often as necessary to help your flowers last as long as possible.

My flowers look a little bruised on arrival

It is natural for your flowers to look a little less than their best on arrival. Simply give them a little drink and they will perk up within a few hours. Roses, in particular, can arrive looking a little bruised around the edges. These are guard petals and are left on the rose on purpose to protect them in transit. These can be gently removed as below to allow your roses to flourish and look their best.

How do I care for a Trug?

Our trugs are hand filled with lots of flowers so they require a little more water to keep them looking in tip top condition. Please thoroughly soak the florist's foam. Please note that trugs and planters are not waterproof so care must be taken. We recommend you place on a protective surface.

Are Flowercards safe for pets?

Some flowers and plants can be dangerous to cats and dogs if they are ingested. As cats, in particular, are curious creatures we recommend making sure your Flowercard is displayed where your furry friends can't reach them.

Can I order by phone?

Yes, we offer a "personal Shopper" experience and this is available from 9am - 6pm, 7 days a week, on 0330 041 7575. All orders placed over the phone are subject to a £2 surcharge. This charge will be added to your order total & is non-refundable once an order has been placed.

Refunds

In the event of requiring a refund, your request will be processed and the due amount will reflect in your account within 3-5 working days (this varies from bank to bank). Please visit our customer services team cs@flowercard.co.uk to request a refund, providing your name and order number in the email.